Support Plans & Network SLAs

Keep your home or business network healthy, updated, and secure with a custom-tailored maintenance agreement.

POPULAR

Professional Support Agreement

SOHO & SMB SINGLE-SITE COVERAGE

$250 /mo
Next-Business-Day SLA

Proactive maintenance and stable updates for your primary networks. Ideal for busy home offices and growing small businesses that cannot afford security vulnerabilities or downtime.

What's Included:

  • Regular checks and installation of the latest stable firmware
  • Performance optimization for routers, switches, and APs
  • Scheduled network performance & security audits
  • Priority ticket support with swift remote troubleshooting
  • Off-peak update scheduling to eliminate network disruption
ENTERPRISE

Enterprise SLA Agreement

COMMERCIAL & MULTI-SITE COVERAGE

Bespoke SLA
Guaranteed 2-Hour SLA

Bespoke network management engineered for larger commercial deployments, multi-site offices, high-traffic medical buildings, and security-critical installations.

What's Included:

  • Centralized UniFi cloud controller management & dashboard oversight
  • Guaranteed contract SLA response times for high availability
  • Hot-swap spare hardware coordination & active redundancy checks
  • Dedicated priority direct phone support & rapid technician dispatch
  • Custom VLAN, advanced firewall, & secure site-to-site VPN engineering
Request Enterprise SLA Quote

SLA Comparison Matrix

Detailed breakdown of SLA level response guarantees and support coverage parameters.

Service Parameter Standard Tier Enterprise SLA
Remote Support SLA Next-Business-Day Response Guaranteed < 2-Hour Response
On-Site Dispatch SLA Remote Troubleshooting Only Guaranteed < 4-Hour On-site
Telemetry Monitoring Weekly Active Health Checks 24/7 Active Controller Telemetry
Hardware Redundancy Configuration Backups Active Hot-Swap Coordination
Support Channels Email / Priority Portal Dedicated Direct Phone Line
Site Coverage Scale Single SOHO or SMB Site Multi-Site & Commercial Campus

Management FAQs

Understand how our custom-tailored network support and SLA agreements work.

How are monthly support agreements priced?

Our baseline standard remote monitoring is priced flat at $250/mo. For bespoke Enterprise SLA contracts, we customize pricing fully based on physical scale, active node count, redundancy parameters, and required dispatch times.

Why do my UniFi devices need monthly checks?

Vulnerabilities are discovered weekly. Ubiquiti regularly releases stable security updates and feature patches. We make sure these are tested and securely deployed during off-peak hours so your internet stays fast, reliable, and protected.

Does this cover new hardware installations?

The monthly support fee covers checking, maintaining, and updating your active network hardware (1 site). New physical drops, mounts, and hardware deployment are billed separately as one-off services.

Can I get a discount for multiple sites?

Absolutely! If you own multiple properties or business branches, reach out to us via our contact form and we will draft a custom multi-site SLA tailored directly to your layout.